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Außendienstentlohnung im Licht der neuen Institutionenlehre. Neue betriebswirtschaftliche Forschung Gabler, Wiesbaden, (1995)Special Issue: 2002 Franz Edelman Award for Achievement in Operations Research and the Management Sciences: Optimizing Rhenania's Mail-Order Business Through Dynamic Multilevel Modeling (DMLM)., , and . Interfaces, 33 (1): 50-66 (2003)Wie halte ich den Kunden? - Kundenbindung, and . eCommerce --- Einstieg, Strategie und Umsetzung im Unternehmen, F.A.Z.-Institut, (2000)Price Delegation in Sales Organizations: An Empirical Investigation, , and . BuR - Business Research, 1 (1): 94-104 (2008)pdf-file with fulltext.Sales force modeling: State of the field and research agenda, , , , , , , , , and 1 other author(s). (2010)Kundenmanagement. Gabler, Wiesbaden, (2009)Kundenbindung und Kundenwert. Physica-Verl., Heidelberg, 2., überarb. und erw. Aufl. edition, (2007)Kundenbindung und Kundenwert. Betriebswirtschaftliche Studien Physica-Verl., Heidelberg, (2002)