This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
O. Hassan, O. Aderibigbe, O. Efijemue, and T. Onasanya. Proceedings of the 2005 ACM SIGMOD International Conference on Management of Data, page 906--908. New York, NY, USA, ACM, (2024)