First Response service offers mental health crisis support 24 hours a day, seven days a week to vulnerable people needing urgent crisis support. Accessed through a single phone number people in crisis can ring for help from trained staff, who can identify the most appropriate course of action.
It is fast approaching two years since Bradford District Care NHS Foundation Trust first launched the First Response service, which offers mental health crisis support 24 hours a day, seven days a week to vulnerable people needing urgent crisis support.
This quality standard covers the health and wellbeing of all employees, including their mental health. It describes high-quality care in priority areas for improvement. It does not cover managing long-term sickness absence.
In March 2017, this quality standard was updated and statement 11 on care in the last days of life was removed and replaced by NICE’s quality standard for care of dying adults in the last days of life.