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End-to-End Process Extraction in Process Unaware Systems., , and . Business Process Management Workshops, volume 132 of Lecture Notes in Business Information Processing, page 162-173. Springer, (2012)Business Process Outsourcing: Learning from Cases of a Global Offshore Outsourcing Provider., , , and . Handbook on Business Process Management (2), Springer, (2015)Mining Transaction Data for Process Instance Monitoring in Legacy Systems., and . AMCIS, Association for Information Systems, (2011)