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Pricing of Electronic Resources: Interviews with Three Vendors.. JASIS, 47 (3): 235-246 (1996)Studying the Cost and Value of Library and Information Services: Applying Functional Cost Analysis to the Library in Transition., , and . JASIS, 47 (3): 217-227 (1996)Evaluation of Chat Reference Service Quality, , and . D-Lib Magazine, (2003)Social reference and digital reference: Online question answering practices in two diverse communities., , , , , , and . ASIST, volume 46 of Proc. Assoc. Inf. Sci. Technol., page 1-5. Wiley, (2009)A qualitative analysis of information dissemination through twitter in a digital library., , , and . JCDL, page 339-340. ACM, (2012)Toward automatic facet analysis and need negotiation: Lessons from mediated search., , and . ACM Trans. Inf. Syst., 27 (1): 6:1-6:42 (2008)A user-based design process for Web sites., , and . Internet Res., 8 (1): 39-48 (1998)Computational linguistics for metadata building (CLiMB): using text mining for the automatic identification, categorization, and disambiguation of subject terms for image metadata., , , , , , and . Multim. Tools Appl., 42 (1): 115-138 (2009)Who disseminates academic library information on Twitter?, , and . ASIST, volume 49 of Proc. Assoc. Inf. Sci. Technol., page 1-4. Wiley, (2012)The e-mail reference interview. RQ, 35 (3): 345--358 (1996)