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Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures

, , , and . Information Institute of Syracuse; School of Information Studies, Syracuse, New York; Tallahassee, Florida, (2002)

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Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures, , , and . Information Institute of Syracuse; School of Information Studies, Syracuse, New York; Tallahassee, Florida, (2002)