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Humans: the missing link in manufacturing simulation?, , , and . Simul. Model. Pract. Theory, 12 (7-8): 515-526 (2004)State-of-the-art in Business Games., , , , , , , and . Int. J. Serious Games, (2015)Strategic positioning: an integrated decision process for manufacturers, , , and . Int'l J. of Operations & Production Mgmt., 25 (2): 180--201 (2005)Simulation in automotive industries: using empirical evidence of variations in worker performance to extend the capabilities of discrete event simulations in manufacturing., , , and . WSC, page 1210-1216. IEEE Computer Society, (2003)Developing and evaluating a methodology for business process improvement., and . Bus. Process. Manag. J., 11 (1): 37-46 (2005)Network positioning and risk perception in servitization: evidence from the UK road transport industry., , , and . Int. J. Prod. Res., 56 (6): 2169-2183 (2018)Modelling the behaviour of people at work., , and . ESM, page 386-392. SCS Europe, (2000)Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing, and . Service Systems Implementation, Springer, New York, (2011)Towards a theoretical framework for human performance modelling within manufacturing systems design., , , , , and . Simul. Model. Pract. Theory, 13 (6): 486-504 (2005)