Author of the publication

Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes

, , , , , and . Journal of the Academy of Marketing Science (JAMS), 51 (4): 823-842 (2022)
DOI: 10.1007/s11747-022-00868-5

Please choose a person to relate this publication to

To differ between persons with the same name, the academic degree and the title of an important publication will be displayed. You can also use the button next to the name to display some publications already assigned to the person.

 

Other publications of authors with the same name

Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes, , , , , and . Journal of the Academy of Marketing Science (JAMS), 51 (4): 823-842 (2022)To Rate or to Fund? - The Effect of Idea Evaluation Platform Design on Decision Quality and User Engagement., , and . ICIS, Association for Information Systems, (2018)Towards Developing Trust-Supporting Design Features for AI-Based Chatbots in Customer Service., , , and . ICIS, Association for Information Systems, (2020)Alexa, are you still there? Understanding the Habitual Use of AI-Based Voice Assistants., , and . ICIS, Association for Information Systems, (2021)The Role of AI-Based Artifacts' Voice Capabilities for Agency Attribution., , , and . J. Assoc. Inf. Syst., 24 (4): 7 (2023)Designing Conversational Evaluation Tools: A Comparison of Text and Voice Modalities to Improve Response Quality in Course Evaluations., , , , , and . Proc. ACM Hum. Comput. Interact., 6 (CSCW2): 1-27 (2022)"I Will Follow You!" - How Recommendation Modality Impacts Processing Fluency and Purchase Intention., , , , and . ICIS, Association for Information Systems, (2022)A Review of the Empirical Literature on Conversational Agents and Future Research Directions., , , and . ICIS, Association for Information Systems, (2020)Not All Tasks are alike: Exploring the effect of Task Representation on User Engagement in Crowd-based Idea Evaluation., , and . ECIS, (2019)Female by Default? - Exploring the Effect of Voice Assistant Gender and Pitch on Trait and Trust Attribution., , , , , and . CHI Extended Abstracts, page 455:1-455:7. ACM, (2021)