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A customer perspective on omnichannel customer journey and channel usage: A qualitative study.

, , , and . STPIS, volume 3239 of CEUR Workshop Proceedings, page 299-310. CEUR-WS.org, (2022)

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A customer perspective on omnichannel customer journey and channel usage: A qualitative study., , , and . STPIS, volume 3239 of CEUR Workshop Proceedings, page 299-310. CEUR-WS.org, (2022)