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How Can I Help You? Call Centres, Classification Work and Coordination.

, , , and . Comput. Support. Cooperative Work., 16 (3): 231-264 (2007)

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Investigating the Amazon Mechanical Turk Market Through Tool Design., , , and . Comput. Support. Cooperative Work., 28 (5): 795-814 (2019)AWeSOMe 2005 PC Co-chairs' Message., , , and . OTM Workshops, volume 3762 of Lecture Notes in Computer Science, page 37-38. Springer, (2005)Ethnographically informed system design: the development and evaluation of an Internet-based electronic banking application., , and . ECIS, page 513-527. Euro-Arab Management School, (1998)Dependable Red Hot Action., , , , , , , , , and . ECSCW, page 61-80. Springer, (2003)Advanced Security for Virtual Organizations: The Pros and Cons of Centralized vs Decentralized Security Models., , , , , , , and . CCGRID, page 106-113. IEEE Computer Society, (2008)A Knowledge-based System to Support Legal Case Construction., , , , , and . KEOD, page 15-27. SciTePress, (2011)"The Device Is Not Well Designed for Me" on the Use of Activity Trackers in the Workplace?, , , and . COOP, page 39-55. Springer, (2016)Machinery in the new factories: interaction and technology in a bank's telephone call centre., and . CSCW, page 49-58. ACM, (2000)The Interactional Affordances of Technology: An Ethnography of Human-Computer Interaction in an Ambulance Control Centre., , and . BCS HCI, page 263-281. Springer, (1997)Managing integration work in an NHS electronic patient record (EPR) project., , and . Health Informatics J., 13 (1): 47-56 (2007)