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How Can I Help You? Call Centres, Classification Work and Coordination.

, , , and . Comput. Support. Cooperative Work., 16 (3): 231-264 (2007)

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Designing with users for domestic environments: methods - challenges - lessons learned., , , , , and . CSCW Companion, page 335-338. ACM, (2014)A Study of Users' Image Seeking Behaviour in FlickLing., , , and . CLEF, volume 5706 of Lecture Notes in Computer Science, page 251-259. Springer, (2008)Social Technology Appropriation in Dementia: Investigating the Role of Caregivers in Engaging People with Dementia with a Videogame-based Training System., , , , , , and . CHI, page 1-15. ACM, (2020)Introduction: Meeting the Challenge of Change., , and . Designing Socially Embedded Technologies in the Real-World, Springer, (2015)The Galaxy Evolution Explorer, , , , , , , , , and 41 other author(s). Future EUV/UV and Visible Space Astrophysics Missions and Instrumentation., volume 4854 of Society of Photo-Optical Instrumentation Engineers (SPIE) Conference Series, page 336-350. (February 2003)Users' Perceptions of Searching in FlickLing., , , and . CLEF (Working Notes), volume 1175 of CEUR Workshop Proceedings, CEUR-WS.org, (2009)Situated Evaluation for Cooperative Systems., , and . CSCW, page 441-452. ACM, (1994)Getting to know the 'customer in the machine'., , , , , and . GROUP, page 30-39. ACM, (1999)Chalk and Cheese: BPR and ethnomethodogically informed ethnography in CSCW., , and . ECSCW, page 325-. Kluwer Academic Publishers, (1995)ICT Use by Prominent Activists in Republika Srpska., , , and . CHI, page 3364-3377. ACM, (2016)