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EasyTicket: a ticket routing recommendation engine for enterprise problem resolution.

, , , , and . Proc. VLDB Endow., 1 (2): 1436-1439 (2008)

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BlueWall: Software defined network management in hybrid enterprise cloud environments., , and . IM, page 686-700. IEEE, (2017)Enterprise mashups and Web 2.0 for management., and . NOMS, IEEE, (2008)Clustered subset selection and its applications on it service metrics., , and . CIKM, page 599-608. ACM, (2008)Management of enterprise web applications: problems, approaches, solutions., and . Integrated Network Management, page 791. IEEE, (2005)Latent association analysis of document pairs., , , , , , and . KDD, page 1415-1423. ACM, (2012)Two Heads Better Than One: Metric+Active Learning and its Applications for IT Service Classification., , , and . ICDM, page 1022-1027. IEEE Computer Society, (2009)Measuring enterprise network usage pattern & deploying passive optical LANs., , , , , , and . IM, page 890-893. IEEE, (2015)Content-Aware Resolution Sequence Mining for Ticket Routing., , , , and . BPM, volume 6336 of Lecture Notes in Computer Science, page 243-259. Springer, (2010)Elements of system design optimization in service quality management., , and . NOMS, page 48-55. IEEE, (2010)Building a cognitive platform for the managed IT services lifecycle., , , , , , , , , and 28 other author(s). IBM J. Res. Dev., 62 (1): 8:1-8:11 (2018)