If we want to make the web better for people then the most important thing that we can do is to learn the basics. Not of technology, but of our fellow humans. Because, as we’ve show earlier, empathy is the most important skill that a developer can have. Our job is 100% about people, about our fellow humans. How can we do an amazing job for them if we don’t understand who we are building for?
H. Tonn-Eichstädt. Assets '06: Proceedings of the 8th international ACM SIGACCESS conference on Computers and accessibility, page 55--62. New York, NY, USA, ACM, (2006)
H. Takagi, C. Asakawa, K. Fukuda, and J. Maeda. Assets '04: Proceedings of the 6th international ACM SIGACCESS conference on Computers and accessibility, page 177--184. New York, NY, USA, ACM, (2004)