%0 Journal Article
%1 chua2013
%A Chua, Alton Y. K.
%A Banerjee, Snehasish
%D 2013
%I Emerald Group Publishing Limited
%J Journal of Knowledge Management
%K CKM Starbucks customer_knowledge_management explicit_knowledge km organizational_knowledge social_media tacit
%N 2
%P 237-249
%T Customer knowledge management via social media: the case of Starbucks
%U http://www.emeraldinsight.com/journals.htm?articleid=17084699&\#38;show=abstract
%V 17
%& Customer knowledge management via social media: the case of Starbucks
@article{chua2013,
added-at = {2018-05-03T06:19:08.000+0200},
author = {Chua, Alton Y. K. and Banerjee, Snehasish},
biburl = {https://www.bibsonomy.org/bibtex/2ff4ffc7bab7c44dbffe971548ac46bc1/williamsexton},
chapter = {Customer knowledge management via social media: the case of Starbucks},
citeulike-article-id = {12818229},
citeulike-linkout-0 = {http://www.emeraldinsight.com/journals.htm?articleid=17084699\&\#38;show=abstract},
description = {Customer knowledge management via social media: the case of Starbucks, Journal of Knowledge Management | 10.1108/13673271311315196 | DeepDyve},
interhash = {31c21bae5fdd5677d241e75e9a0b76a1},
intrahash = {ff4ffc7bab7c44dbffe971548ac46bc1},
issn = {Journal of Knowledge Management},
journal = {Journal of Knowledge Management},
keywords = {CKM Starbucks customer_knowledge_management explicit_knowledge km organizational_knowledge social_media tacit},
number = 2,
pages = {237-249},
posted-at = {2013-12-03 20:45:24},
priority = {0},
publisher = {Emerald Group Publishing Limited},
timestamp = {2018-05-03T06:22:08.000+0200},
title = {Customer knowledge management via social media: the case of Starbucks},
url = {http://www.emeraldinsight.com/journals.htm?articleid=17084699\&\#38;show=abstract},
volume = 17,
year = 2013
}