%0 Journal Article %1 Chua_2013 %A Chua, Alton Y.K %A Banerjee, Snehasish %D 2013 %I Emerald %J Journal of Knowledge Management %K blog#3 customerkm datamining socialmedia %N 2 %P 237--249 %R 10.1108/13673271311315196 %T Customer knowledge management via social media: the case of Starbucks %U https://doi.org/10.1108%2F13673271311315196 %V 17

@article{Chua_2013, added-at = {2018-05-05T02:39:25.000+0200}, author = {Chua, Alton Y.K and Banerjee, Snehasish}, biburl = {https://www.bibsonomy.org/bibtex/265d451950b2cbedf18db192be6c1130a/baharrison}, description = {Customer knowledge management via social media: the case of Starbucks, Journal of Knowledge Management | 10.1108/13673271311315196 | DeepDyve}, doi = {10.1108/13673271311315196}, interhash = {31c21bae5fdd5677d241e75e9a0b76a1}, intrahash = {65d451950b2cbedf18db192be6c1130a}, journal = {Journal of Knowledge Management}, keywords = {blog#3 customerkm datamining socialmedia}, month = mar, number = 2, pages = {237--249}, publisher = {Emerald}, timestamp = {2018-05-05T02:39:25.000+0200}, title = {Customer knowledge management via social media: the case of Starbucks}, url = {https://doi.org/10.1108%2F13673271311315196}, volume = 17, year = 2013 }