%0 Book %1 MaglioKieliszewskiSpohrer2010 %B Service Science: Research and Innovations in the Service Economy %C New York %D 2010 %E Maglio, Paul P. %E Kieliszewski, Cheryl A. %E Spohrer, James C. %I Springer %K 01821 103 springer book business service engineering management science economy zzz.ios %R 10.1007/978-1-4419-1628-0 %T Handbook of Service Science %X Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. This seminal reference considers Service Science to be the study of value co-creation, and finds abundant common elements and themes, common concerns and approaches that converge on this central, real-world phenomena. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. %@ 978-1-4614-2594-6

@book{MaglioKieliszewskiSpohrer2010, abstract = {Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. This seminal reference considers Service Science to be the study of value co-creation, and finds abundant common elements and themes, common concerns and approaches that converge on this central, real-world phenomena. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research.}, added-at = {2016-10-17T12:53:35.000+0200}, address = {New York}, biburl = {https://www.bibsonomy.org/bibtex/2e94786dbc054df6e1085c688c08e2a8c/flint63}, doi = {10.1007/978-1-4419-1628-0}, editor = {Maglio, Paul P. and Kieliszewski, Cheryl A. and Spohrer, James C.}, file = {SpringerLink:2010/MaglioKieliszewskiSpohrer2010.pdf:PDF;Springer Product page:http\://www.springer.com/978-1-4614-2594-6:URL;Amazon Search inside:http\://www.amazon.de/gp/reader/1461425948/:URL}, groups = {public}, interhash = {d78861f4a138ee1d60627cdc4e470a50}, intrahash = {e94786dbc054df6e1085c688c08e2a8c}, isbn = {978-1-4614-2594-6}, issn = {1865-4924}, keywords = {01821 103 springer book business service engineering management science economy zzz.ios}, publisher = {Springer}, series = {Service Science: Research and Innovations in the Service Economy}, timestamp = {2018-04-16T11:30:39.000+0200}, title = {Handbook of Service Science}, username = {flint63}, year = 2010 }