This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
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C. Ghidini, and L. Serafini. Modelling and Using Context -- Proceedings of the 2nd International and Interdisciplinary Conference, Context'99, volume 1688 of Lecture Notes in Artificial Intelligence, page 159--172. Springer Verlag - Heidelberg, (1999)
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L. Chauvin, D. Genest, and S. Loiseau. Proceedings of the 16th International Conference on Conceptual Structures (ICCS 2008), volume 5113 of Lecture Notes in Computer Science, page 231-241. Springer, (2008)
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