This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
Y. Simmhan, Q. Zhou, and V. Prasanna. chapter Semantic Information Integration for Smart Grid Applications, page 361--380. Springer Berlin Heidelberg, (2011)