ALT-J, Volume 17, Issue 1 March 2009, 33-47. This case study describes the use of a synchronous communication application (MSN Messenger) in a large academic computing environment. (peer support c.f. Twitter)
A global community couple of servers answering one simple question: What's your website doing? Receive answers on your phone, IM, or right here on the web!
M. Brill, G. Jonsson, und F. Schwab. ICA Pre-conference, Communication Science - Evolution, Biology, and Brains 2.0: Innovation in Theory and Methods, Seattle, WA, (22.05.2014)