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Leveraging digital backchannels to enhance user experience in electronically mediated communication., , , , , , and . CSCW, page 451-454. ACM, (2006)Seeing is believing: Designing visualizations for managing risk and compliance., , , , , , and . IBM Syst. J., 46 (2): 205-218 (2007)An empirical study of the use of visually enhanced voip audio conferencing: the case of IEAC., , , , , , , and . CHI, page 1019-1028. ACM, (2007)A persistent chat space for work groups: the design, evaluation and deployment of loops., , , , , , and . Conference on Designing Interactive Systems, page 331-340. ACM, (2006)Too much information., , , , , and . ACM Queue, 4 (6): 50-57 (2006)Adaptive Simulations., , , and . ICLS, International Society of the Learning Sciences, (2006)In search of end-users., , and . CHI Extended Abstracts, page 171-176. ACM, (2006)Dispelling "design" as the black art of CHI., , , and . CHI, page 521-530. ACM, (2006)Supporting design studio culture in HCI., , , , and . CHI Extended Abstracts, page 2821-2824. ACM, (2007)