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A multiple-case study investigation of the discontinuation of nine chat reference services

, and . Library and Information Science Research, 28 (4): 521--547 (2006)

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Chat it up! Extending reference services to assist off-campus students. Journal of Library Administration, 41 (1/2): 217--226 (2004)Looking to connect: technical challenges that impede the growth of virtual reference, and . Reference & User Services Quarterly, 47 (2): 114--119 (2007)A multiple-case study investigation of the discontinuation of nine chat reference services, and . Library and Information Science Research, 28 (4): 521--547 (2006)Communication, patron satisfaction, and the reference Interview. Reference and User Services Quarterly, 43 (1): 47--49 (2003)Looking at the bigger picture: An integrated approach to evaluation of chat reference services. The Reference Librarian, 46 (95/96): 99--112 (2006)Virtual reference best practices: Tailoring Services to Your Library. ALA, Chicago, (2009)Citation management software: Features and futures, and . Reference and User Services Quarterly, 50 (3): 204--208 (2011)