AEs are defined as those aspects of the care experience that should always occur when people and family members interact with healthcare professionals and the health care delivery system. [One of Lancashire Care's Adult LD teams volunteered to take part and co-designed AEs with service users and carers, to understand their priorities in care]
J. Otterbacher. CHI '09: Proceedings of the 27th international conference on Human factors in computing systems, page 955--964. New York, NY, USA, ACM, (2009)