"Classic" CRM is no longer viable - a one dimensional corporate interaction that provides processes, services and technology to the customer facing departm..."Classic" CRM is no longer viable - a one dimensional corporate interaction that provides processes, services and technology to the customer facing departments - sales, marketing and customer service. It is time to recognize that there is a customer ecosy
to CRM corporations companies customers enterprises relationships by avivagabriel and 1 other person on May 23, 2007, 7:17 AM