Customer knowledge management via social media: the case of Starbucks
Journal of Knowledge Management, 17 (2):
237--249 (марта 2013)DOI: 10.1108/13673271311315196
Описание
Customer knowledge management via social media: the case of Starbucks, Journal of Knowledge Management | 10.1108/13673271311315196 | DeepDyve
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