%0 Journal Article %1 chua2013 %A Chua, Alton Y. K. %A Banerjee, Snehasish %D 2013 %I Emerald Group Publishing Limited %J Journal of Knowledge Management %K CKM case_study social_media %N 2 %P 237-249 %T Customer knowledge management via social media: The case of Starbucks %U http://www.emeraldinsight.com/journals.htm?articleid=17084699&\#38;show=abstract %V 17 %& Customer knowledge management via social media: the case of Starbucks

@article{chua2013, added-at = {2018-03-24T23:35:24.000+0100}, author = {Chua, Alton Y. K. and Banerjee, Snehasish}, biburl = {https://www.bibsonomy.org/bibtex/2997358eec6ce898d55b9524a2319b8ed/robert.prestley}, chapter = {Customer knowledge management via social media: the case of Starbucks}, citeulike-article-id = {12818229}, citeulike-linkout-0 = {http://www.emeraldinsight.com/journals.htm?articleid=17084699\&\#38;show=abstract}, interhash = {31c21bae5fdd5677d241e75e9a0b76a1}, intrahash = {997358eec6ce898d55b9524a2319b8ed}, issn = {Journal of Knowledge Management}, journal = {Journal of Knowledge Management}, keywords = {CKM case_study social_media}, number = 2, pages = {237-249}, posted-at = {2013-12-03 20:45:24}, priority = {0}, publisher = {Emerald Group Publishing Limited}, timestamp = {2018-03-24T23:35:24.000+0100}, title = {Customer knowledge management via social media: The case of Starbucks}, url = {http://www.emeraldinsight.com/journals.htm?articleid=17084699\&\#38;show=abstract}, volume = 17, year = 2013 }