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1Evaluating and Improving Prompt Quality in LLM-Based Assistants: A Synthesis of Criteria and Indicators
P. Reinhard, V. Sajzev, M. Li, and J. Leimeister. Hawaii International Conference on System Sciences (HICSS), Proceedings of the 59th Hawaii International Conference on System Sciences, Maui, Hawaii, USA, (forthcoming)
a month ago by @ls_leimeister
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evaluation_criteria
pub_pre
pub_jml
pub_mli
dempub
prompt_engineering
large_language_models
itegpub
prompt_quality
evaluation_criteriapub_prepub_jmlpub_mlidempubprompt_engineeringlarge_language_modelsitegpubprompt_quality
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1Design Features for Explainable Generative AI (GenXAI) Systems in Knowledge-Intensive Service Work
P. Reinhard, M. Li, M. Fina, C. Peters, and J. Leimeister. Hawaii International Conference on System Sciences (HICSS), Proceedings of the 59th Hawaii International Conference on System Sciences, Maui, Hawaii, USA, (forthcoming)
a month ago by @ls_leimeister
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pub_pre
design_science
pub_jml
pub_mli
dempub
large_language_models
generative_ai
xai
itegpub
pub_predesign_sciencepub_jmlpub_mlidempublarge_language_modelsgenerative_aixaiitegpub
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2Rethinking AI Design Practices: A Reference Architecture for Generative AI Systems
M. Grau, P. Reinhard, I. Bauer-Hänsel, and I. Blohm. European Conference on Information Systems (ECIS), Amman, Jordan, Aisel, (2025)
5 months ago by @ls_leimeister
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pub_pre
Large_Language_Models
Foundation_Models
dempub
Design_Science_Research
Reference_Architecture
Generative_Artificial_Intelligence
itegpub
pub_preLarge_Language_ModelsFoundation_ModelsdempubDesign_Science_ResearchReference_ArchitectureGenerative_Artificial_Intelligenceitegpub
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1Enhancing IT Service Management Through Process Mining – A Digital Analytics Perspective on Documented Customer Interactions
P. Reinhard, M. Li, C. Peters, and J. Leimeister. Forum Dienstleistungsmanagement, (2025)
5 months ago by @ls_leimeister
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Text_Mining
Process_Mining
pub_pre
pub_jml
pub_mli
ITSM
pub_cpe
dempub
Customer_Service
itegpub
Text_MiningProcess_Miningpub_prepub_jmlpub_mliITSMpub_cpedempubCustomer_Serviceitegpub
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1Augmentierung statt Automatisierung: Nachhaltigkeit in der Entwicklung von KI-Systemen aus der Mitarbeitendenperspektive
P. Reinhard, M. Li, C. Peters, and J. Leimeister. Forum Dienstleistungsmanagement, (2024)
5 months ago by @ls_leimeister
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Künstliche_Intelligenz
pub_pre
pub_jml
pub_mli
pub_cpe
dempub
Customer_Service
Future_of_Work
Augmentierung
itegpub
Künstliche_Intelligenzpub_prepub_jmlpub_mlipub_cpedempubCustomer_ServiceFuture_of_WorkAugmentierungitegpub
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1Disentangling Recipes for Knowledge Co-Creation Performance in Online Innovation Communities
W. Wang, M. Li, A. Janson, J. Leimeister, and S. Cai. AOM Annual Meeting, (2025)
6 months ago by @ls_leimeister
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pub_jml
pub_mli
pub_aja
dempub
u3bpub
itegpub
pub_jmlpub_mlipub_ajadempubu3bpubitegpub
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2GenAI-CoP: A Reusable Co-Creation Process for Identifying Generative AI Agents
P. Reinhard, M. Li, S. Oeste-Reiß, and U. Bretschneider. International Conference on Design Science Research in Information Systems and Technology (DESRIST), Montego Bay, Jamaica, Springer, (2025)
7 months ago by @ls_leimeister
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pub_pre
pub_soe
pub_mli
dempub
cepub
pub_ubre
Collaboration_Engineering
Generative_AI
Agents
itegpub
pub_prepub_soepub_mlidempubcepubpub_ubreCollaboration_EngineeringGenerative_AIAgentsitegpub
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1Value Creation in the Information Economy: Shaping the Triad of AI, Service, and Human Work.
A. Roth, C. Benz, M. Wilga, P. Hottum, B. Langes, T. Lewandowski, C. Peters, and G. Satzger. Journal of Service Management Research (SMR), (2024)
a year ago by @ls_leimeister
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service_research
pub_cpe
dempub
service
services
continuous_value_shaping
u3bpub
cvs
itegpub
service_researchpub_cpedempubserviceservicescontinuous_value_shapingu3bpubcvsitegpub
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2Integrating Brand Identity Into AI-Based Conversational Agents: A Systematic Literature Review
A. Dittmar, P. Reinhard, M. Li, F. Karst, and J. Leimeister. Hawaii International Conference on System Sciences (HICSS), Big Island, Hawaii, (2025)
a year ago by @ls_leimeister
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pub_pre
pub_jml
pub_mli
brand_identity
dempub
Conversational_design
generative_AI
systematic_literature_review
itegpub
pub_prepub_jmlpub_mlibrand_identitydempubConversational_designgenerative_AIsystematic_literature_reviewitegpub
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2LET EMPLOYEES TRAIN THEIR OWN CHATBOTS: DESIGN OF GENERATIVE AI-ENABLED DELEGATION SYSTEMS
P. Reinhard, M. Li, C. Peters, and J. Leimeister. European Conference on Information Systems (ECIS), Paphos, Cyprus, (2024)
2 years ago by @ls_leimeister
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pub_pre
IS_delegation
pub_jml
self-determination_theory
pub_mli
pub_cpe
dempub
Chatbot
generative_AI
customer_service
itegpub
pub_preIS_delegationpub_jmlself-determination_theorypub_mlipub_cpedempubChatbotgenerative_AIcustomer_serviceitegpub
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3Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction
P. Reinhard, N. Neis, L. Kolb, D. Wischer, M. Li, A. Winkelmann, F. Teuteberg, U. Lechner, and J. Leimeister. International Conference on Design Science Research in Information Systems and Technology (DESRIST 2024), Trollhättan, Sweden, (2024)
2 years ago by @ls_leimeister
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pub_pre
pub_jml
pub_mli
Intelligence_Customer
dempub
AI_Hybrid
Service
Generative
itegpub
pub_prepub_jmlpub_mliIntelligence_CustomerdempubAI_HybridServiceGenerativeitegpub
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1KI im IT-Support – wie mit Low-Code-Plattformen Beschäftigte zu Gestalter:innen der Automatisierung werden
C. Peters, F. Reichert, and B. Gläsel. Human Friendly Automation: Arbeit und Künstliche Intelligenz neu denken, Frankfurter Allgemeine Buch, Frankfurt, Germany, 1 edition, (2023)
2 years ago by @ls_leimeister
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pub_cpe
ai
artificial_intelligence
no_code
künstliche_intelligenz
itegpub
automation
itimpub
dempub
it_support
Automatisierung
low_code
u3bpub
ki
pub_cpeaiartificial_intelligenceno_codekünstliche_intelligenzitegpubautomationitimpubdempubit_supportAutomatisierunglow_codeu3bpubki
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1Implementing Digital Responsibility through Information Systems Research – A Delphi Study of Objectives, Activities, and Challenges in IS Research.
D. Beverungen, P. zur Heiden, C. Lehrer, M. Trier, and C. Bartelheimer. (2023)
2 years ago by @ls_leimeister
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delphi
pub_aja
dempub
is_research
u3bpub
digital_reponsibility
digital
itegpub
delphipub_ajadempubis_researchu3bpubdigital_reponsibilitydigitalitegpub
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2Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees
P. Reinhard, M. Li, C. Peters, and J. Leimeister. Hawaii International Conference on System Sciences (HICSS), Waikiki, Hawaii, USA, (2024)
2 years ago by @ls_leimeister
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pub_pre
pub_jml
pub_mli
pub_cpe
dempub
artificial_intelligence
Generative_AI
large_language_models
augmentation
customer_service
itegpub
pub_prepub_jmlpub_mlipub_cpedempubartificial_intelligenceGenerative_AIlarge_language_modelsaugmentationcustomer_serviceitegpub
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1Shared digital artifacts – Co-creators as beneficiaries in microlearning development
M. Thiel de Gafenco, T. Weinert, A. Janson, J. Klusmeyer, and J. Leimeister. Education and Information Technologies (Educ Inf Technol), (2023)
2 years ago by @ls_leimeister
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Concept_Maps
pub_jml
Knowledge_Elicitation
Digital_Artifacts
pub_aja
dempub
Co-Creation
Vocational_Education_and_Training
u3bpub
pub_twe
itegpub
Microlearnings
Concept_Mapspub_jmlKnowledge_ElicitationDigital_Artifactspub_ajadempubCo-CreationVocational_Education_and_Trainingu3bpubpub_tweitegpubMicrolearnings
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1Hybrid Intelligence Service Support
B. Langes, C. Peters, P. Reinhard, M. Li, S. Hermann, R. Katzenberger, A. Boes, and J. Leimeister. Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten, ISF München, München, (2023)
2 years ago by @ls_leimeister
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ITSM
pub_cpe
Chatbot
Low_Code
Human-AI_Collaboration
itegpub
pub_pre
pub_jml
pub_mli
Hybrid_Intelligence
dempub
IT_Support
Hybride_Intelligenz
ITSMpub_cpeChatbotLow_CodeHuman-AI_Collaborationitegpubpub_prepub_jmlpub_mliHybrid_IntelligencedempubIT_SupportHybride_Intelligenz
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1Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten
B. Langes, C. Peters, A. Boes, and J. Leimeister. München, (2023)
2 years ago by @ls_leimeister
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pub_jml
pub_cpe
dempub
itegpub
pub_jmlpub_cpedempubitegpub
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1Faster, Cheaper, Better? Analyzing how Lowcode Developoment Platforms drive Bottom-Up Innovation
E. Elshan, D. Germann, E. Dickhaut, and M. Li. European Conference on Information Systems (ECIS), Kristiansand, Norway, (2023)
2 years ago by @ls_leimeister
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Bottom-Up_Innovation
pub_edi
pub_mli
itimpub
dempub
Low_Code_Development_Platforms
Digital_Innovation
itegpub
Citizen_Developer
Bottom-Up_Innovationpub_edipub_mliitimpubdempubLow_Code_Development_PlatformsDigital_InnovationitegpubCitizen_Developer
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1Disentangling Trust in Voice Assistants - A Configurational View on Conversational AI Ecosystems
A. Janson, A. Schmitt, and T. Bevilacqua. Annual Meeting of the Academy of Management (AOM), Boston, Massachusetts, USA, (2023)
3 years ago by @ls_leimeister
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Trust
Voice_Assistants
pub_aja
dempub
Agentic_Information
Systems
u3bpub
itegpub
Conversational_AI_Ecosystems
TrustVoice_Assistantspub_ajadempubAgentic_InformationSystemsu3bpubitegpubConversational_AI_Ecosystems
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2Towards designing an AI-based conversational agent for on-the-job training of customer support novices
P. Reinhard, D. Wischer, L. Verlande, N. Neis, and M. Li. International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)
3 years ago by @ls_leimeister
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Customer_service
pub_pre
Conversational_AI_agents
pub_mli
dempub
Action_design_research
Onboarding
itegpub
Customer_servicepub_preConversational_AI_agentspub_mlidempubAction_design_researchOnboardingitegpub
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BibSonomy

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1Evaluating and Improving Prompt Quality in LLM-Based Assistants: A Synthesis of Criteria and Indicators

1Design Features for Explainable Generative AI (GenXAI) Systems in Knowledge-Intensive Service Work

2Rethinking AI Design Practices: A Reference Architecture for Generative AI Systems

1Enhancing IT Service Management Through Process Mining – A Digital Analytics Perspective on Documented Customer Interactions

1Augmentierung statt Automatisierung: Nachhaltigkeit in der Entwicklung von KI-Systemen aus der Mitarbeitendenperspektive

1Disentangling Recipes for Knowledge Co-Creation Performance in Online Innovation Communities

2GenAI-CoP: A Reusable Co-Creation Process for Identifying Generative AI Agents

1Value Creation in the Information Economy: Shaping the Triad of AI, Service, and Human Work.

2Integrating Brand Identity Into AI-Based Conversational Agents: A Systematic Literature Review

2LET EMPLOYEES TRAIN THEIR OWN CHATBOTS: DESIGN OF GENERATIVE AI-ENABLED DELEGATION SYSTEMS

3Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction

1KI im IT-Support – wie mit Low-Code-Plattformen Beschäftigte zu Gestalter:innen der Automatisierung werden

1Implementing Digital Responsibility through Information Systems Research – A Delphi Study of Objectives, Activities, and Challenges in IS Research.

2Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees

1Shared digital artifacts – Co-creators as beneficiaries in microlearning development

1Hybrid Intelligence Service Support

1Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten

1Faster, Cheaper, Better? Analyzing how Lowcode Developoment Platforms drive Bottom-Up Innovation

1Disentangling Trust in Voice Assistants - A Configurational View on Conversational AI Ecosystems

2Towards designing an AI-based conversational agent for on-the-job training of customer support novices

Wissenschaftliches Zentrum für Informationstechnik-Gestaltung (ITeG), Universität Kassel

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Wissenschaftliches Zentrum für Informationstechnik-Gestaltung (ITeG), Universität Kassel

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