ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.
Dieses ITIL Wiki handelt von der IT Infrastructure Library ITIL®, IT Service Management und ISO 20000, aber auch von Prozessmanagement ganz allgemein, denn Prozessmanagement-Techniken sind die notwendige Voraussetzung dafür, Best-Practice-Prinzipien im Unternehmen einzuführen und am Leben zu halten.
M. Spremic, Z. Žmirak, and K. Kraljevic. Proceedings of the 7th WSEAS International Conference on Software
Engineering, Parallel and Distributed Systems, page 187--192. Cambridge, UK, World Scientific and Engineering Academy and Society (WSEAS), (2008)
W. Hommel, S. Knittl, and D. Pluta. 15th International Conference of European University Information Systems (EUNIS 2009), Santiago de Compostella, (2009)