If we want to make the web better for people then the most important thing that we can do is to learn the basics. Not of technology, but of our fellow humans. Because, as we’ve show earlier, empathy is the most important skill that a developer can have. Our job is 100% about people, about our fellow humans. How can we do an amazing job for them if we don’t understand who we are building for?
M. Banâtre, P. Couderc, J. Pauty, and M. Becus. Mobile Human-Computer Interaction – MobileHCI 2004, volume 3160 of Lecture Notes in Computer Science, Springer, Berlin / Heidelberg, (2004)
S. Harper, C. Goble, and S. Pettitt. Proceedings of the 10th International Conference on Human-Computer Interaction, 4, page 399--403. London, UK, Lawrence Erlbaum Associates, (2003)